Terms & Conditions

Welcome to the Big Save Furniture Web Site. Big Save Furniture provides this Site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our Site creates an agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Big Save Furniture reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Big Save Furniture web site following any such changes establishes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Credit Data Policy

Payment types accepted are Visa and MasterCard and billed in the New Zealand dollars. You will need to submit your credit card details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of order.  You authorize www.bigsave.co.nz to debit the order value amount from your nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed.

Credit Card data is processed by ANZ eGate and is not stored or processed by www.bigsave.co.nz.

Usage Restrictions

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Big Save Furniture reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Pricing Policy

At Big Save Furniture , our commitment is to offer convenience, service, and product availability on-line at New Zealand’s best value prices every day. While product offered on-line at bigsave.co.nz will usually be priced the same as product offered at our stores, at some times our stores may have different prices or promotional events.

Colours

We have done our best to display as accurately as possible the colours of the products shown on the bigsave.co.nz web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies

The information of the Big Save Furniture web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase from bigsave.co.nz you may return it with the original Big Save Furniture receipt. Please see our Returns policy.

Everyday Low Price

Furniture featuring our Everyday Low Price logo carries our best price guaranteed.  If you find this item for a better price elsewhere, we’ll beat it.

Conditions of Sale

Furniture is sold for domestic use only. All warranties are excluded where goods are acquired for business or commercial purposes.

All goods sold by Big Save Furniture shall remain the property of Big Save Furniture until full payment is received.

Payments

All goods must be paid in full prior to the delivery or collecxtion of your goods.

Deposits

Big Save Furniture only takes full payment on all furniture purchases. No deposits will be accepted.

Cancellations

Big Save Furniture will charge a minimum cancellation fee of $100 plus any other costs incurred eg: freight costs. The cancellation fee covers swapping goods for a lesser value but may not be charged if the exchange of goods is for equal or higher value within a reasonable time frame. Each cancellation will be considered on an individual basis by the Store manager.

Refunds

Refunds cannot be issued in store and will be processed at Big Save’s head office. The refund amount will be direct credited to the purchasers bank account. No refund will be given for Trade In furniture. No refunds can be processed in store.

Storage

Big Save Furniture stores goods up to 7 days. The 7 day period starts when the goods are delivered to Big Save. After 7 days a weekly storage fee of $80 applies.

Maximum storage period

Big Save will only store goods up to a maximum of 14 days unless prior arrangements with the Regional Manager have been made.

Customers collecting own goods

When any customer is collecting their order from Big Save Furniture, they must produce photo ID at their booked time of collection. All collections from Big Save furniture must be booked prior to the customer turning up to collect. Big Save Team members may assist you in loading your furniture on or into your vehicle, but the customer is responsible for securing their own goods.

BIG SAVE Promotions

Free Bean Bag Giveaway

Terms and Conditions

1. Promotion Overview
   Customers who spend$499 or moreon furniture or bedding in a single transaction will receive one(1) free bean bagas part of this promotional offer.
2. Promotional Period
   This offer is valid from 26 August to 29 September 2025, or while stocks last.
3. Eligibility
   • a. Offer applies to purchases of furniture and bedding only.
   • b. Minimum spend of $499 (including GST) must be met in a single transaction.
   • c. Limit of one (1) free bean bag per customer, per transaction.
   • d. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
   • e. Only instore available stock colours, colour selection is not available.
4. Redemption
• a. The bean bag will be provided at the time of purchase or delivered with the qualifying items, subject to availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of promotional bean bags.
• b. In the event that bean bag stock runs out, this is limited while stocks last.
6. Returns and Exchanges
• a. If the qualifying furniture or bedding item is returned, the bean bag must also be returned in unused condition.
• b. If the bean bag is not returned, its retail value will be deducted from the refund amount.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Headboard Giveaway

Terms and Conditions

1. Promotion Overview
   Customers whopurchase one (1) Pacific Queen, King, Super King or California King bedwill receiveone (1) free headboardas part of this promotional offer.
2. Promotional Period
   This offer is valid from 26 August to 29 September 2025, or while stocks last.
3. Eligibility
• a. Offer applies to the purchase of a Pacific bed only.
• b. Limit of one (1) free headboard per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The headboard will be provided at the time of purchase or delivered with the bed, depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both Pacific beds and promotional headboards at the time of purchase.
• b. In the event that headboard stock runs out, Big Save reserves the right to substitute with a product of equal or greater value.
6. Returns and Exchanges
• a. If the qualifying bed is returned, the headboard must also be returned in unused condition.
• b. If the headboard is not returned, its retail value will be deducted from the refund amount.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Panasonic 43" TV Giveaway

Terms and Conditions

1. Promotion Overview
   Customers whopurchase one (1) Atlantic Queen, King, Super King or California King bedwill receiveone (1) free Panasonic 43” TVas part of this promotional offer.
2. Promotional Period
   This offer is valid from 26 August to 29 September 2025, or while stocks last.
3. Eligibility
• a. Offer applies to the purchase of an Atlantic bed only.
• b. Limit of one (1) free Panasonic 43” TV per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The Panasonic 43” TV will be provided at the time of purchase or delivered with the bed, depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both Atlantic beds and promotional Panasonic 43” TVs at the time of purchase.
• b. In the event that TV stock runs out, Big Save reserves the right to substitute with a product of equal or greater value.
6. Returns and Exchanges
• a. If the qualifying bed is returned, the Panasonic 43” TV must also be returned in unused condition.
• b. If the Panasonic 43” TV is not returned, its retail value will be deducted from the refund amount.
• c. Alternatively, should you wish to retain the Panasonic 43” TV and swap your bed under our 21 Day Sleep Swap, you would need to pay the value of the TV. We can finalise the return or exchange once we have received your returned TV. The TV should be in its original packaging and free from any damage.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

BIG SAVE Whiteware Promotion

Free Airfryer Giveaway

Terms and Conditions

1. Promotion Overview
   Receive one(1) free airfryerwithany qualifying whiteware purchasemade in-store during the promotional period.
2. Promotional Period
   This offer is valid from 26 August to 29 September 2025, or while stocks last.
3. Eligibility
• a. Offer applies to purchases of whiteware products only (e.g. refrigerators, washing machines, dryers, dishwashers, ovens, cooktops, etc.).
• b. Limit of one (1) free airfryer per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The airfryer will be provided at the time of purchase or delivered with the whiteware item(s), depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both whiteware products and promotional airfryers.
• b. In the event that airfryer stock runs out, Big Save reserves the right to substitute with a product of equal or greater value.
6. Returns and Exchanges
• a. If the qualifying whiteware item is returned, the airfryer must also be returned in unused condition.
• b. If the airfryer is not returned, its retail value will be deducted from the refund amount.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Win $1,000 Store Credit

Terms and Conditions

1. Promotion Overview
   Customers who purchase any whiteware product from Big Save during September and complete the survey will go into the draw to win $1,000 Big Save store credit.
2. Promotional Period
   This promotion is valid for whiteware purchases made between 1 September – 30 September 2025.
3. Eligibility
• • Offer applies to purchases of whiteware products only: washing machines, dryers, dishwashers, fridges, and freezers.
• • Customers must complete the survey to be eligible.
• • One entry per qualifying transaction.
• • Open to retail customers only. Trade, commercial, or bulk purchases are excluded.
• • Open to New Zealand residents only.
• • No current or past Big Save staff or their immediate family are eligible to win.
4. Prize
• • One winner will receive $1,000 Big Save store credit.
• • Store credit must be used in a single transaction and cannot be redeemed for cash or transferred.
• • Standard store credit terms apply, including expiry dates.
5. Winner Selection
• • The winner will be drawn at random from eligible entries.
• • The draw will take place within 7 working days of the promotion closing.
• • The winner will be contacted by phone and/or email. If the winner cannot be reached within 3 days, a new winner will be drawn.
6. General
• • Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• • By participating, customers agree to these terms and conditions.
• • Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Whiteware Disclaimers

Beko

Beko Number 1 Logo Disclaimer

*Source Euromonitor International Limited; Consumer Appliances 2025 edition, Beko Corp, Large Appliances as per "Major Appliances", GBO, retail volume, 2024 data.

Iron Finish

*Ready-to-wear results based on independent testing of casual shirts made from 100% cotton, 100% polyester, 100% viscose, and a 56% cotton/ 44% polyester blend in the Ready to Wear program. Tested by a third-party lab.

Samsung

BubbleWash™

*Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without BubbleWash (WF0702WKU). Individual results may vary. Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without mechanical action, tested on polyester fabric. Individual results may vary.

AI BubbleWash™

*AI Bubblewash™ only activated when specific courses are selected, including Cotton, and Synthetics, AI Bedding and AI Wash. Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without Bubblewash (WF0702WKU). Individual results may vary. Tested on the WW11CG604DLE Samsung washing machine comparing results with AI Energy Mode turned on (0.37kWh) and off (0.95kWh). Tested with 5kg load on Cotton Cycle with dry powder detergent. Actual energy saving may vary, depending on variables including the wash cycle, type of detergent and laundry materials. Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without mechanicalaction, tested on polyester fabric. Individual results may vary.

SmartThings

*SmartThings compatible devices may vary by region. This funcion may differ by mobile and OS(Operation System). Each device must be connected to Wi-Fi or other wireless network. Download and installation of SmartThings app are required. Samsung Account required. For interoperability through SmartThings, all the devices should be registered with a single Samsung Account. Apps and services are subject to change without notice. Data, subscription and other charges may apply.

Hygiene Steam

*Based on the Intertek test report for the Hygiene steam course. Removes 99.9% of Staphylococcus aureus and Escherichia coli. Individual results may vary.

AI Energy Mode

*Based on an AI-created algorithm. Actual results may vary depending on individual use.

AI Dry

*Based on an AI-created algorithm. Actual results may vary depending on individual use.

QuickDrive™

*Based on internal testing (IEC cotton 9kg load) of the DV9400B using QuickDrive compared to a conventional Samsung model, DV5000T. Result: Drying time reduced by 35% (210 mins __> 136 mins). Results may vary depending on the actual usage conditions.

Twin Cooling Plus™

*Based on testing comparing Samsung Twin Cooling Plus with Samsung All–around / Mono Cooling Systems.