Terms & Conditions

Welcome to the Big Save Furniture Web Site. Big Save Furniture provides this Site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our Site creates an agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Big Save Furniture reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Big Save Furniture web site following any such changes establishes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Credit Data Policy

Payment types accepted are Visa and MasterCard and billed in the New Zealand dollars. You will need to submit your credit card details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of order.  You authorize www.bigsave.co.nz to debit the order value amount from your nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed.

Credit Card data is processed by ANZ eGate and is not stored or processed by www.bigsave.co.nz.

Usage Restrictions

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Big Save Furniture reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Pricing Policy

At Big Save Furniture , our commitment is to offer convenience, service, and product availability on-line at New Zealand’s best value prices every day. While product offered on-line at bigsave.co.nz will usually be priced the same as product offered at our stores, at some times our stores may have different prices or promotional events.

Colours

We have done our best to display as accurately as possible the colours of the products shown on the bigsave.co.nz web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies

The information of the Big Save Furniture web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase from bigsave.co.nz you may return it with the original Big Save Furniture receipt. Please see our Returns policy.

Everyday Low Price

Furniture featuring our Everyday Low Price logo carries our best price guaranteed.  If you find this item for a better price elsewhere, we’ll beat it.

Conditions of Sale

Furniture is sold for domestic use only. All warranties are excluded where goods are acquired for business or commercial purposes.

All goods sold by Big Save Furniture shall remain the property of Big Save Furniture until full payment is received.

Payments

All goods must be paid in full prior to the delivery or collecxtion of your goods.

Deposits

Big Save Furniture only takes full payment on all furniture purchases. No deposits will be accepted.

Cancellations

Big Save Furniture will charge a minimum cancellation fee of $100 plus any other costs incurred eg: freight costs. The cancellation fee covers swapping goods for a lesser value but may not be charged if the exchange of goods is for equal or higher value within a reasonable time frame. Each cancellation will be considered on an individual basis by the Store manager.

Refunds

Refunds cannot be issued in store and will be processed at Big Save’s head office. The refund amount will be direct credited to the purchasers bank account. No refund will be given for Trade In furniture. No refunds can be processed in store.

Storage

Big Save Furniture stores goods up to 7 days. The 7 day period starts when the goods are delivered to Big Save. After 7 days a weekly storage fee of $80 applies.

Maximum storage period

Big Save will only store goods up to a maximum of 14 days unless prior arrangements with the Regional Manager have been made.

Customers collecting own goods

When any customer is collecting their order from Big Save Furniture, they must produce photo ID at their booked time of collection. All collections from Big Save furniture must be booked prior to the customer turning up to collect. Big Save Team members may assist you in loading your furniture on or into your vehicle, but the customer is responsible for securing their own goods.

Promotion Terms - Farmlands Exclusive Everyday Offers

These exclusive offers are available to Farmlands Cardholders making qualifying purchases at Big Save.Offers apply only when payment is made using a valid Farmlands Card.

Offer 1 – Half Price Occasional Furniture with Any Sofa Purchase $1599.

• • Receive 50% of the RRP or EDLP of one (1) occasional furniture item with the purchase of a qualifying sofa.
• • A qualifying sofa must priced at $1599 or over.
• • Occasional furniture includes coffee tables, side tables, hall tables, buffets,C-end tables, bookcases, and entertainment units.
• • Discount applies to the RRP or EDLP price of the lower-priced item.
• • Limit of one (1) discounted occasional furniture item per customer, per transaction.
• • Both items must be purchased in the same transaction.

Offer 2 – Buy 1 Bedside, Get the Other Half Price with any King Bed Purchase

• • Receive 50% off the RRP of a second bedside when purchasing two (2) bedsides in the same transaction.
• • Offer only valid with the purchase of a King, Super King, or California King bed.
• • A qualifying bed purchase includes a mattress and base purchased in the same transaction.
• • Discount applies to the lower-priced bedside.
• • Offer cannot be used in conjunction with any other promotion, including offers such as a free TV promotion.

Offer 3 – 30% Off RRP

• • Receive 30% off the regular RRP on selected items.
• • Excludes products already discounted or on promotion.
• • Excludes all whiteware or electrical items.

Offer 4 – 5% Off EDLP

• • Receive 5% off the EDLP (Everyday Low Price) on selected items.
• • Excludes clearance, promotional, and already discounted products.
• • Excludes all whiteware or electrical items.

Eligibility

• • Offers available exclusively to Farmlands Cardholders.
• • Purchases must be made using a Farmlands Card to qualify.
• • Offers apply to retail customers only and exclude trade, commercial, or bulk orders.
• • Offers are available in-store only, while stocks last.

General

• • Offers cannot be used in conjunction with any other promotion or discount.
• • No substitutions, exchanges, or cash alternatives will be offered.
• • Big Save reserves the right to amend or cancel these offers at any time without prior notice.
• • By participating, customers agree to these terms and conditions.

BIG SAVE Promotions

Dreamtime Single Mattresses for $99

Terms and Conditions

1. Promotion Overview
   Customers who purchase one (1) Purus Bunk will be eligible to purchase two (2) Dreamtime Single Mattresses for a combined price of $99 as part of this promotional offer.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while promotional stock lasts.
3. Eligibility
• a. Offer applies exclusively to the purchase of the Purus Bunk.
• b. Limit of two (2) Dreamtime Single Mattresses for $99 per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
• d. In-store purchases only. Online transactions are not eligible.
4. Redemption
• a. The mattresses will be provided at the time of purchase or delivered with the bunk, subject to availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of promotional Dreamtime mattresses.
• b. If promotional mattress stock runs out, an alternative product of equal or greater value may be offered at Big Save’s discretion. Substitutions are not guaranteed.
6. Returns and Exchanges
• a. If the Purus Bunk is returned, both promotional Dreamtime mattresses must also be returned in unused condition.
• b. If the mattresses are not returned, their retail value will be deducted from the refund.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Panasonic 43” TV Giveaway

Terms and Conditions

1. Promotion Overview
   Customers who purchase one (1) Cleo 3.5+2.5 Seater or one (1) Cleo Corner Suite will receive one (1) free Panasonic 43” TV as part of this promotional offer.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while promotional stock lasts.
3. Eligibility
• a. Offer applies to the purchase of a Cleo 3.5+2.5 Seater or Cleo Corner Suite only.
• b. Limit of one (1) free Panasonic 43” TV per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The Panasonic 43” TV will be provided at the time of purchase or delivered with the qualifying item, depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both qualifying items and promotional Panasonic 43” TVs at the time of purchase.
• b. In the event that TV stock runs out, Big Save reserves the right to substitute with a product of equal or greater value. Substitutions are not guaranteed.
6. Returns and Exchanges
• a. If the qualifying item is returned, the Panasonic 43” TV must also be returned in unused condition.
• b. If the Panasonic 43” TV is not returned, its retail value will be deducted from the refund amount.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Headboard Giveaway

Terms and Conditions

1. Promotion Overview
   Customers who purchase one (1) Atlantic Queen, King, Super King or California King bed will receive one (1) free Ellie Headboard as part of this promotional offer.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while promotional stock lasts.
3. Eligibility
• a. Offer applies to the purchase of an Atlantic bed only.
• b. Limit of one (1) free Ellie Headboard per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The Headboard will be provided at the time of purchase or delivered with the bed, depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both Atlantic beds and promotional headboards at the time of purchase.
• b. In the event that headboard stock runs out, Big Save reserves the right to substitute with a product of equal or greater value. Substitutions are not guaranteed.
6. Returns and Exchanges
• a. If the qualifying bed is returned, the headboard must also be returned in unused condition.
• b. If the headboard is not returned, its retail value will be deducted from the refund amount.
• c. Alternatively, should you wish to retain the headboard and swap your bed under our 21 Day Sleep Swap, you would need to pay the value of the headboard. We can finalise the return or exchange once we have received your returned headboard. The headboard should be in its original packaging and free from any damage.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Snoop Recliner Giveaway

Terms and Conditions

1. Promotion Overview
   Customers who purchase one (1) Snoop Corner Suite will receive one (1) free Snoop Recliner as part of this promotional offer.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while promotional stock lasts.
3. Eligibility
• a. Offer applies to the purchase of the Snoop Corner Suite only.
• b. Limit of one (1) free Snoop recliner per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The recliner will be provided at the time of purchase or delivered with the suite, depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both suite and promotional recliner at the time of purchase.
• b. In the event that the recliner stock runs out, an alternative product of equal or greater value may be offered at Big Save’s discretion. Substitutions are not guaranteed.
6. Returns and Exchanges
• a. If the qualifying suite is returned, the recliner must also be returned in unused condition.
• b. If the recliner is not returned, its retail value will be deducted from the refund amount.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Velvet Base Cover Giveaway

Terms and Conditions

1. Promotion Overview
   Customers who purchase one (1) Snow Queen, King, or Super King bed will receive one (1) free Vista Velvet Base Cover as part of this promotional offer.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while promotional stock lasts.
3. Eligibility
• a. Offer applies to the purchase of a Snow bed only.
• b. Limit of one (1) free Vista Velvet Base Cover per customer, per transaction.
• c. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
• d. In-store purchases only. Online transactions are not eligible.
4. Redemption
• a. The base cover will be provided at the time of purchase or delivered with the bed, depending on availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. Offer is subject to availability of both Snow beds and promotional base covers at the time of purchase.
• b. In the event that base cover stock runs out, Big Save reserves the right to substitute with a product of equal or greater value. Substitutions are not guaranteed.
6. Returns and Exchanges
• a. If the qualifying bed is returned, the base cover must also be returned in unused condition.
• b. If the base cover is not returned, its retail value will be deducted from the refund amount.
• c. Alternatively, should you wish to retain the base cover and swap your bed under our 21 Day Sleep Swap, you would need to pay the value of the base cover. We can finalise the return or exchange once we have received your returned base cover. The base cover should be in its original packaging and free from any damage.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

Free Everdure Portable BBQ Giveaway

Terms and Conditions

1. Promotion Overview
   Customers who spend $1999 or over on any outdoor will receive one (1) free Everdure Portable BBQ as part of this promotional offer.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while promotional stock lasts.
3. Eligibility
• a. Offer applies to purchases of outdoor products only.
• b. Minimum spend of $1999 (including GST) must be met in a single transaction.
• c. Limit of one (1) free Everdure Portable BBQ per customer, per transaction.
• d. Offer available to retail customers only. Trade, commercial, or bulk purchases are excluded.
4. Redemption
• a. The BBQ will be provided at the time of purchase or delivered with the qualifying item(s), subject to availability.
• b. No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• a. This offer is limited to 60 BBQs only.
• b. Offer is subject to availability, and once the allocated 60 units have been redeemed, no further BBQs will be supplied.
6. Returns and Exchanges
• a. If the qualifying item(s) are returned, the BBQ must also be returned in unused condition.
• b. If the BBQ is not returned, its retail value will be deducted from the refund amount.
7. General
• a. Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• b. By participating, customers agree to these terms and conditions.
• c. Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

BIG SAVE Whiteware Promotion

Free $50 Pak’nSave Gift Card

Terms and Conditions

1. Promotion Overview
   Receive one (1) $50 Pak’nSave gift card with any whiteware purchase made instore during 1 January – 2 February 2026.
2. Promotional Period
   This offer is valid from 1 January – 2 February 2026, or while stocks last.
3. Eligibility
• • Offer applies to purchases of whiteware products only (e.g. fridge freezers, washing machines, dryers, dishwashers, freezers, freestanding fridges).
• • Limit of one (1) $50 Pak’nSave gift card per customer, per transaction.
• • Offer available to retail customers only. Commercial and staff purchases are excluded.
4. Redemption
• • The $50 Pak’nSave gift card will be provided at the time of purchase or delivered with the whiteware item(s).
• • No substitutions, exchanges, or cash alternatives will be offered.
5. Stock Availability
• • Offer is subject to availability of promotional gift cards
• • In the event gift card stock runs out, we reserve the right not to supply the gift card if stock runs out.
6. Returns and Exchanges
• • If the qualifying whiteware item is returned, the $50 Pak’nSave gift card must also be returned unused.
• • If the gift card is not returned, its value will be deducted from the refund amount.
7. General
• • Big Save reserves the right to amend or cancel the promotion at any time without prior notice.
• • By participating, customers agree to these terms and conditions.
• • Any disputes relating to the promotion will be handled at the sole discretion of Big Save.

New Year New Gear Promotion

Offer: Purchase two or more Samsung Home Appliances, TVs or Soundbars, and get up to $1000 cashback in one transaction, with a minimum value of $2,500 at a participating retailer. *Via online redemption. The claimants must spend over $2500 in a single transaction on two or more eligible products between 14th January 2026 - 17th March 2026. Claims without serial numbers must still be registered before 17th June 2026. Claims must be finalized before 17th September 2026. For more details and full terms & conditions go to www.samsung.com/nz/offer

Promotion Dates:

Promotional Period: 14th January 2026 to 17th March 2026.

Register all claims by: 17th June 2026.

Incomplete claims must be completed before 17th September 2026.

Redemption link: https://new-year-new-gear.nzsamsungcampaign.com/

A completed claim requires evidence of purchase and the serial number of the product, which is obtained when the product is delivered.

Whiteware Disclaimers

Beko

Beko Number 1 Logo Disclaimer

*Source Euromonitor International Limited; Consumer Appliances 2025 edition, Beko Corp, Large Appliances as per "Major Appliances", GBO, retail volume, 2024 data.

Iron Finish

*Ready-to-wear results based on independent testing of casual shirts made from 100% cotton, 100% polyester, 100% viscose, and a 56% cotton/ 44% polyester blend in the Ready to Wear program. Tested by a third-party lab.

Samsung

BubbleWash™

*Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without BubbleWash (WF0702WKU). Individual results may vary. Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without mechanical action, tested on polyester fabric. Individual results may vary.

AI BubbleWash™

*AI Bubblewash™ only activated when specific courses are selected, including Cotton, and Synthetics, AI Bedding and AI Wash. Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without Bubblewash (WF0702WKU). Individual results may vary. Tested on the WW11CG604DLE Samsung washing machine comparing results with AI Energy Mode turned on (0.37kWh) and off (0.95kWh). Tested with 5kg load on Cotton Cycle with dry powder detergent. Actual energy saving may vary, depending on variables including the wash cycle, type of detergent and laundry materials. Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without mechanicalaction, tested on polyester fabric. Individual results may vary.

SmartThings

*SmartThings compatible devices may vary by region. This funcion may differ by mobile and OS(Operation System). Each device must be connected to Wi-Fi or other wireless network. Download and installation of SmartThings app are required. Samsung Account required. For interoperability through SmartThings, all the devices should be registered with a single Samsung Account. Apps and services are subject to change without notice. Data, subscription and other charges may apply.

Hygiene Steam

*Based on the Intertek test report for the Hygiene steam course. Removes 99.9% of Staphylococcus aureus and Escherichia coli. Individual results may vary.

AI Energy Mode

*Based on an AI-created algorithm. Actual results may vary depending on individual use.

AI Dry

*Based on an AI-created algorithm. Actual results may vary depending on individual use.

QuickDrive™

*Based on internal testing (IEC cotton 9kg load) of the DV9400B using QuickDrive compared to a conventional Samsung model, DV5000T. Result: Drying time reduced by 35% (210 mins __> 136 mins). Results may vary depending on the actual usage conditions.

Twin Cooling Plus™

*Based on testing comparing Samsung Twin Cooling Plus with Samsung All–around / Mono Cooling Systems.

Gravity Massage Chair Giveaway Terms & Conditions

1. Promoter:This competition is run by Big Save (“Promoter”).
2. Eligibility:Entry is open to New Zealand residents aged 18 years or over. Employees of the Promoter, its agencies, and their immediate families are not eligible to enter.
3. How to Enter:To enter, participants must follow the instructions outlined in the competition post, including liking the post and tagging a friend in the comments. Each valid comment/tag counts as one entry.
4. No Purchase Necessary:No purchase is required to enter or win this competition.
5. Promotional Period:The competition runs from the time the post goes live until the closing time stated in the post. The winner will be drawn on9 January.
6. Winner Selection & Notification:The winner will be selected at random from all eligible entries and notified via Facebook comment and/or Facebook Messenger. If the winner cannot be contacted within a reasonable timeframe, the Promoter reserves the right to redraw.
7. Prize:The prize is one Gravity Massage Chair as advertised. The prize is not transferable, exchangeable, or redeemable for cash.
8. Use of Personal Information:By entering, participants consent to the Promoter collecting and using their personal information solely for the purposes of administering this competition and for promotional purposes.
9. Facebook Disclaimer:This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook. By entering, participants release Facebook from any responsibility.
10. Acceptance of Terms:Entry into this competition constitutes acceptance of these Terms & Conditions.