Deliveries & Returns

Deliveries

Collection

If you have chosen to collect your bed from a Big Save Furniture store or despatch centre, one of our admin staff will be in touch within 1 working day to advise you of an estimated collection date and to confirm the collection location.

Important. Storage fees will apply if goods are not collected within 2 weeks of arrival for collection.

Courier Delivery

Big Save Furniture offers a $10 nationwide courier delivery on small items such as pillows, foam mattress & mattress protectors. This delivery rate is per item.

Standard Delivery

Big Save Furniture offers the following delivery options for online purchases. All deliveries are ‘Drop and Go’:

• Metro $99  within 20km of the local branch, packaged goods are delivered to your door.
• Outer Metro $199 within 20 – 70km of a Big Save store, packaged goods are delivered to your door.
• Regional $599 greater than 70km of a big Save store, packaged goods are delivered to your door.
• Premium $299 we will deliver the furniture to your home, place your furniture or bed where you would like it and take away the packaging.
• Special Premium Gold Card $149 exclusive to Gold Card Members. We will deliver the furniture to your home, place your furniture or bed where you would like it and take away the packaging. This price option is only available in-store.
• Apartment Pricing every floor above the second floor, add $10 per floor
  *See delivery and assembly terms and conditions below

Big Save reserves the right to amend the delivery charge accordingly after purchase or offer a refund of the purchase price.

If you would like to confirm the delivery price of your items prior to purchasing, please send us an enquiry via the contact page.  If you require your items to be delivered outside of the 20km range and would like to know an exact delivery quote, please enquire at ecommerce@bigsave.co.nz. When you have made your purchase, one of our admin staff will be in touch to arrange a delivery day.

Delivery and Assembly Terms & Conditions

Drop & Go Delivery:

• All goods are delivered to the front/rear door of the customer/s dwelling including apartments, or, secured secondary building on site i.e. garage or shed (dependant on customers instructions)

Estimated Delivery Dates

When purchasing an item online, www.bigsave.co.nz will estimate a delivery date for you based on current stock information.  Big Save can not guarantee delivery on this date and it is an estimation only.  Once you have placed your order, an admin member will contact you to confirm your delivery date.

Returns

Damaged Items

Orders delivered by truck
If your order is damaged in transit, please photograph the damage and report this to the delivery driver.  The carrier will return your bed to the nearest Big Save store to be replaced. Please contact svc@bigsave.co.nz so that we may arrange for your replacement.

Orders delivered by courier
Please contact svc@bigsave.co.nz so that we may arrange for your replacement.

Beds – 21 Day Sleep Guarantee

If you are not completely satisfied with the comfort of your new bed, you may return it within 21 days of delivery and exchange it for a bed of the same value.  Due to health standards, an UPcare Mattress Protector must be purchased with the bed in order for Big Save to accept its return.  If collection or re-delivery of your bed is required, the customer is responsible for a freight charge equal to that of the original delivery fee.